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Room Service

Our hotel is run by a small team including Alvina our hotel manager, Laura, Phoebe and me (Louise). I established the hotel in 2006. We maintain a professional haven for your furry friends. Between us we are able to offer an impeccable round the clock service - a service that is well known in bunny/piggy circles and continuously highly recommended by our loyal and much valued customers.

 

Below I offer a glimpse into a typical day at Woodcroft Warrens:

 

 

Our Daily Routines

First thing in the morning...

We open / visit each room in turn and all guests are fed their usual breakfast diet according to their booking form. We check security of the runs, and that everyone is eating, healthy and happy. If not, we act fast!

Then... we go round again!

  • Litter trays are cleaned

  • Any dirty areas removed and replaced with fresh hay

  • Fresh eating hays are supplied

  • Fresh water is supplied, filtered where necessary

  • Any medications are given

  • Fuss and attention as standard - checking everyone is eating, happy & well

Afternoon

Caring for your pets is our family business. During the day we spend time:

  • Cleaning out empty rooms

  • Making up new rooms

  • Chopping veg

  • Washing guinea pig fleeces

  • Washing up bowls / bottles / litter trays

  • Weeding / gardening the hotel grounds

  • Vacuuming / dusting the cabins

  • Washing the patio - being shaded by trees (and pigeons!) has it's set backs!

  • Doing admin - (e.g. preparing room feeding notes, chasing vaccines, arranging arrival times, making bookings, answering emails/texts etc and returning calls (if there's a manageable amount), checking terms are signed, paying bills and checking off customer payments)

  • Ordering supplies (such as veg, hay, herb mix, dried grass, litter, cleaning materials etc)

  • Occasionally posting some pet pics on FB for you all to see

  • General maintenance

  • Spending some time with our guests and offering some healthy hay cookies, fenugreek, chew sticks or something similar

Evening

All guests are fed their usual dinner diet according to their booking formLitter trays are cleaned where necessaryAny dirty areas removed and replaced with freshFresh eating hays are suppliedFresh water is suppliedAny medications are givenFuss and attention - checking everyone is eating, happy & well. If not, we act fast!Shutters are closed, lights off (except the bedtime lamps)*** Overnight a solid timber door is closed and locked over every mesh door. There is never only mesh between our guests and the outside world.

Before Bed

Guests are always checked on before bedA large handful of dried grass / herb / flower mix is fed (details on diet/menu page)


Our Between Guests' Cleaning Procedure

Each enclosure is cleared of all bedding, hay etc. Each enclosure is swept and vacuumed thoroughly, including ledges so that no dust remains The enclosure is then disinfected with Anigen, scrubbed, rinsed and any remaining liquid sucked up with my wet-vac! Corners are sprayed lightly with mite spray. The enclosure is left to air. Water bottles bowls and litter trays are meticulously cleaned in hot soapy water and bottles regularly sterilised. Surrounding areas inside and outside are disinfected. Fleeces are washed in our designated washing machine using eco friendly laundry detergent.

Guest Health Check List (am and pm)

Bright and alert ✓ ✓

Clear eyes ✓ ✓

Clear ears ✓ ✓

Clean bottom ✓ ✓

Normal droppings ✓ ✓

Water level has decreased ✓ ✓

Food has been eaten ✓ ✓  

Why health check twice daily? A sick rabbit with GI Stasis, fly-strike or other illnesses can deteriorate with a few hours!


While there is always a certain risk of such illnesses occurring at any time, we do our very best to minimize this risk while the animals are in our care.

Designated Kitchen / Utility Area

Hay, herbs, grass, bowls, bottles etc are stored in a clean, secure utility area within the boarding area at the end of our garden. Here we have a sink, running water, heat, and the pets even have their own fridge.

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