I am happy to answer any questions that you may have. Below I have listed the questions I am asked on a regular basis. Occasionally I'm asked a new question, when that happens I'll add it here.
Q: Do you charge extra to look after pets on Bank Holidays, Christmas day etc?
A: No I charge the same price 365 per year – Christmas day included, and the pets receive the same love, time and attention 365 per year too.
Q: Do you house rabbits in hutches?
A: Generally no, they stay in walk-in rooms or runs. There are some cases where owners chose to house a rabbit in a hutch when all my rooms are full. They feel this is a better option that going elsewhere.
Q: I’ve never left my fur-babies before and am really worried about leaving them. Can I see where he/she will stay?
A: Yes of course. You are welcome to visit us before your holiday, have a look around and meet me. In fact, I strongly advise that you visit a few boarding establishments to make sure you're 100% happy about where you are leaving your pets. I am confident that you will leave feeling totally reassured.
New Reception Area (being built): On arrival, we now ask that you check your pets in at our reception area. This helps to keep our family home private, rather than public place. Please be sure you are happy with this arrangement before making your booking.
Another thing worth thinking about... if you have a sensitive bunny who doesn’t cope well with the journey here, the best thing we can both do, is put them straight in their room and leave them to relax. They may need a few minutes peace to recover from the journey, peace which they will sense from the other bunnies as soon as they arrive. Prolonged fussing from an anxious human doesn't settle the bunny, and we need to get them happily munching asap, which they always do when their humans leave (sorry but it's true). I'll soon let you know if I have concerns.
Q: Are you open all year round?
A: We are open all year round. When we are out for extended periods, or take a holiday, our helpers will take good care of all pets (mine and yours) in my absence.
Q: My rabbit is an indoor rabbit and never goes out. The vet therefore told me that I don’t need to get him vaccinated. Can he still board with you?
A: I cannot accept un-vaccinated rabbits. While your rabbit it on holiday he may well be in the same vicinity as many other rabbits who live outside, where wild rabbits may potentially roam. Myxomitosis and RHD 1 & 2 are real risks and can be transferred very easily, via a mosquito for example. It would be unfair on everybunny to relax this rule.
Q: I can’t find my rabbit’s vaccination certificate. Do I need one?
A: If you have no certificates, an email directly from your vet to me would be acceptable too. If you arrive without proof of vaccines you will have to call your vet to ask them to email the info. Otherwise your rabbit will not be able to stay here. It's best to come prepared please to prevent stressful situations!
Q: I'm worried about my rabbit getting ill while I'm away.
A: I am VERY experienced the care of rabbits. Of course a bunny's health can deteriorate suddenly for many reasons, however I notice changes in behaviour and subtle tell tale signs of illness way before a less-experienced person would. Some illnesses such as gut stasis can cause rabbit fatality very quickly so I take no chances. I keep a stock of fibreplex and syringes for immediate hydration if appropriate, and whatever the time of day or night, your rabbit will be taken to the vet.
Q: I have an unneutered male rabbit. Can he stay with you?
A: Sorry but no, all male bunnies must be neutered.
Q: Can you give me daily updates on my pets?
A: Sorry but no, I manage my time so that I can focus on the animals, not admin. But I promise that I will contact you immediately should I have any concerns.
Please do not hesitate to contact me should you have any further questions.