I am happy to answer any questions that you may have. Below I have listed some of the questions I am asked on a regular basis.
Q: Do you charge extra to look after pets on Bank Holidays, Christmas day etc?
A: No I charge the same price 365 per year – Christmas day included, and the pets receive the same love, time and attention 365 per year too.
Q: Do you house rabbits in hutches?
A: Generally no, they stay in walk-in rooms or runs. There are some cases where owners chose to house a rabbit in a hutch when all my rooms are full. They feel this is a better option that going elsewhere.
Q: I’ve never left my pets before and am really worried about leaving them. Can I settle him/her myself?
A: We welcome first time customers to come in and settle their pets. I am 100% confident that you will leave us feeling much, much better. I have rarely known a rabbit or guinea pig not to settle in perfectly with us.
Something worth thinking about though… you are welcome to take your time of course, yet if you have a sensitive bunny who doesn’t cope well with the journey here, the best thing you can do it leave them in peace to relax. They may need time to process the move so they can get back to normal asap. Prolonged fussing in such a situation makes humans feel better, but usually doesn't help the bunny. Think like a bunny!
Q: Are you open all year round?
A: We are open all year round. When we are out for extended periods, or take a holiday, our helpers and a trusted house/pet sitter will take good care of all animals in my absence.
Q: My rabbit is an indoor rabbit and never goes out. The vet therefore told me that I don’t need to get him vaccinated. Can he still board with you?
A: I cannot accept un-vaccinated rabbits. While your rabbit it on holiday he may well be in the same vicinity as many other rabbits who live outside, where wild rabbits may potentially roam. Myxomitosis and RHD 1 & 2 are real risks and can be transferred very easily, via a mosquito for example. It would be unfair on everybunny to relax this rule.
Q: I can’t find my rabbit’s vaccination certificate. Do I need one?
A: If you have no certificates, an email directly from your vet would be acceptable too. If you arrive without proof of vaccines I will have to call your vet to find out the vaccination dates of your rabbit, otherwise your rabbit will not be able to stay here. It's best to come prepared please to prevent stressful situations!
Q: I'm worried about my rabbit getting ill while I'm away.
A: I am very experienced the care of rabbits. Of course a bunny's health can deteriorate suddenly for many reasons, however I notice changes in behavior and subtle tell tale signs of illness way before a less-experienced person would. Some illnesses such as gut stasis can cause rabbit fatality very quickly so I take no chances. I keep a stock of fibreplex and syringes for immediate hydration if appropriate, and whatever the time of day or night, your rabbit will be taken to the vet.
Q. Do you require my rabbit to be vaccinated against RVHD 2?
YES YES YES absolutely!!!! this is most definitely now a requirement!!
Please do not hesitate to contact me should you have any further questions.